If you are dissatisfied with an element of our service then you should contact us at customerservices@responseloans.co.uk and we will get back to you as soon as possible. Should you wish to speak to us, you may do so by calling 0330 223 0166 and speak to our customer service team. Alternatively you may write to us at the following address: 470 Holdenhurst Road, Bournemouth. BH8 9AQ.
Please note, should you raise your complaint with us over the telephone we will make every effort to resolve the matter whilst speaking with you. If you remain dissatisfied with the outcome we will ask you to email or write to us in order for us to investigate further.
If your complaint has not been resolved to your satisfaction within eight (8) weeks, you may have a right to have your complaint dealt with by the Financial Ombudsman Service (“FOS”). To do so, you should contact FOS within 6 months of our final response to your complaint. You may write to FOS at the following address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, or refer to their website at www.financial-ombudsman.org.uk, calling 0800 023 4567 or emailing complaint.info@financial-ombudsman.org.uk. For information about who they are and the service they offer click here.